Cooki Haircare

We aim for swift dispatch within 24 hours (Mon - Fri, excluding public holidays in NSW). Standard orders typically arrive in 2-5 working days, and Express orders are 1-2 working days.

Please note, during sale periods such as Black Friday, processing times may be slightly longer.

Australia:

Shipping has a flat rate Australia-wide of $9.45, with free delivery over AUD$69.

New Zealand:

Shipping has a flat rate NZ-wide of NZD$9.99, with free shipping over NZD$69.

USA:

Shipping has a flat rate US-wide of USD$9.99, with free shipping over USD$59.

Canada:

Shipping has a flat rate Canada-wide of CAD$12.99, with free shipping over CAD$69.

UK, EU and EFTA:

Shipping is AUD$19 (approx £10), with free shipping over AUD$89.

Singapore:

Shipping is SGD$14.99, with free shipping over SGD$89.

Cooki Happiness Guarantee 💯 😊

This is our promise to you. If you do not love Cooki - you can return your products for a refund.

If you aren't 100% happy with your products and wish to return something to us, please email us at hello@cookihaircare.com to speak to one of our team. They will see if we can help you resolve the issue, or alternatively provide you with the returns info (customers are responsible for shipping and return shipping fees).

Conditions 

Return must be received within 60 days. Only bars purchased from our website will be accepted along with proof of purchase. Refunds will only be given back onto the same payment method. 

You must not have used more than 25% of the bar. You will be refunded once we receive the bar back, so we do advise tracking to be used when returning products. We do not refund any delivery or return shipping fees, but refund you the cost of our products in full. 

Please note that if you wish to exchange for another product, you will be responsible for paying the new delivery fee. 

Cooki Haircare is an Australian company, with all orders shipped from our warehouse in sunny Sydney. For information about where our products are made, read more here.

All Cooki shampoo and conditioner bars are palm oil free, plus also cruelty-free and vegan. None of our products are tested on animals. Please note that the only ingredient in our range which is not vegan is the Pearl Powder in our Hand & Body Soap, which is derived in a cruelty-free process from oysters - but oysters are not killed in the extraction process.

Yes, we do! We offer a range of conditioner bars here. Each one is made to leave your hair soft, smooth, and tangle-free - they're designed to be mixed and matched, so either pick your favourite scent or match it to your shampoo bar.

All Cooki shampoo and conditioner bars are colour-safe on highlighted hair. For darker hair dyes or bright colours such as purple, red or blue, we recommend using our Rice Water Protein Shampoo Bar, which is actively colour-protective and designed to help defend against colour fading while gently cleansing the hair. This can be matched with any of our conditioner bars. We also have our best selling Purple Toning shampoo and matching conditioner bar specifically for blonde, grey or highlighted hair, which help to neutralise brassy yellow tones.

We’re so glad you’re here. For post-chemo care, we have a collection of low tox, gentle products, from our gentlest Coconut Shampoo to our stimulating Cinnamon and Ginger Shampoo Bars for helping combat any hair thinning. Check out our full Post-Chemo Haircare Range here. Cooki bars are deeply nourishing, free from nasties, and specially formulated to gently cleanse and hydrate fragile or regrowing hair - restoring softness, strength, and shine one wash at a time.

Great question! Just like regular conditioner doesn't lather, our conditioner bars are not designed to foam. Instead, they are a solid block of oils which you use to 'paint' directly onto your hair. Check out this video for instructions on how to activate and get the most out your conditioner. You’ll feel the softness as it melts in - no bubbles needed!

The best part is, each conditioner bar lasts many months - they're incredibly economical. They're also very lightweight and won't weigh down your hair, so if you have fine or limp hair that tends to go flat with heavy creams, you'll absolutely love Cooki conditioner bars.

All our bars are proudly low tox and contain no parabens, phenoxyethanol, phthalates, silicones, PEGs or synthetic fragrance, making them an excellent low tox choice during pregnancy. If you’re playing it super safe and are also looking to avoid certain essential oils during this time, we suggest you go for our Rice Water Shampoo, Argan Oil Shampoo or Coconut Shampoo and the Coconut Conditioner, all of which contain no essential oils. (Please note, the Argan & Jasmine Conditioner formula does include Jasmine Essential Oil). If you normally use a Purple Toning Shampoo, we do also have an Unscented Purple Shampoo that is free of essential oil - but please note this bar includes a dye.

Our sulfate-free Rice Water Protein Shampoo Bar is specifically formulated for keratin-treated or permed hair, and can be safely paired with any of our conditioner bars. This shampoo is also colour-protective on dark or bright (pink/blue/red) hair dye, helping to reduce premature colour fade. All other Cooki shampoo bars including this one are safe to use on highlights.